Shipping Delivery / Courier Service
Our postage structure is divided into 2 sections. Within UK and abroad. For within UK, we charge a flat amount of £3.00 if the order is below £30 and if it is over £30 then it is free postage, usually sent with either Royal Mail/MyHermes/DPD. If you want something urgent and order before 11am we can send it on a next day delivery for £10
If however you are abroad then your postage costs will depend on the weight of your order.
We charge postage mostly based on what it costs us. We don’t believe in charging extortionate postage prices.
Fragrance Oils (Attars) can be sent abroad, within Europe it comes by road, and will arrive in 3-4 days to most destinations after dispatch. If outside of Europe, we can send to most destinations including, USA and Canada, however the cost may seem high but that’s because it is classified as dangerous goods and a premium has to be paid for that, but we still remain the cheapest for high quality perfumes despite the high postage charge.
PLEASE NOTE: It is the customers responsibility to check what the taxes/duties are in their country, Zi Fragrances has no knowledge of worldwide taxes and implications, hence cannot be held responsible for any charges incurred.
Zi Fragrances makes every effort to make sure all goods dispatched are in perfect condition, should there be a problem or fault with the goods please return them within 7 days to the address below. We will exchange or issue a refund as stated in the Terms and Conditions of our website. Note: Always contact us for approval before returning any item. We do not take any responsibility on items returned to us without our consent or knowledge. Any goods returned must be notified within 48 hours of you receiving the product and all returns must be made within 7 days of receipt of the goods. Goods must be returned to us fully packaged (original packaging), unused and in a re-sale condition at your cost. It is the customer’s sole responsibility to ensure that any goods returned are received by us. Contact us via email: email@example.com for RMA Number and deliver return address.