Frequent Asked Questions

Our Deals

Yes: We offer a 5% Off when you subscribe with us or follow us on social media. Do not forget, we offer a FREE UK DELIVERY for goods worth £30 or more.

Customer Service

To order online from our website: Browse our page and choose your product. Add them to the shopping cart buy pressing the button “Add to basket”, then follow the instructions from the website.Or pay via “PayPal Buy Now”.

Yes! We run sales, offers, promotions and clearances from time to time. To keep up to date with this, subscribe for our newsletter and follow us on social media from the footer at the bottom of this page.

No need to have a PayPal account to pay with us. You can pay by either card or PayPal. But you may have to proceed through PayPal without having to create a PayPal account. Once redirected to PayPal payment gateway from our online store, you will be offered 2 options:

  1. Create a PayPal account or, 2) Pay by card as a guest Choose whichever option suits you and proceed.

No. We are currently based online.

Founded in 2019, Zi Fragrances are a specialist fragrance house based in London, England. Working with a team of highly skilled perfumers, Zi Fragrances produce an exclusive range of pure fine oils, Eau de Parfum and home fragrances for the discerning customer.

The big majority of our fragrances are quite popular, however there are some of them that stand out. Here is the list of our top 5 best sellers: *Zi Aliens *Zi Black Opiums *Zi Black Orcheeds *Zi Aventus *Green Ireland Tweed and *Zi Sauvaages

Order will be dispatch within 24hours. Please place orders before 2pm.

Note, this is only valid if payment is cleared up front. In case payment status is pending , we will dispatch your order as soon as we receive the confirmation of the payment. Orders placed on weekends or bank holidays will be dispatched the next working day before 2pm.

Yes, we provide a fast worldwide delivery and we use Royal Mail / DPD for our international deliveries.

Yes, when placing an order you can choose your billing information and shipping information separately.

We accepts ( £) Pound Sterling, your browser will automatically show your own currency if paying by paypal. Note: Even though you might see the paypal logo on our website, you can pay by card also with no need to have or register for a paypal account. How?: Proceed to paypal payment and there you will have the option to pay by cards or by paypal. It is your choice now! Choose the payment you feel comfortable with. It is 100% secured.

If you have any problems or enquiries regarding an existing order you can email customer service at

If the order is already shipped we are not able to cancel it. Once you have received the items, please send it back to us in its original condition and we will refund your purchase.

Zi Fragrances makes every effort to make sure all goods dispatched are in perfect condition, should there be a problem or fault with the goods please return them within 7 days to the address below. We will exchange or issue a refund as stated in the Terms and Conditions of our website. Note: Always contact us for approval before returning any item. We do not take any responsibility on items returned to us without our consent or knowledge. Any goods returned must be notified within 48 hours of you receiving the product and all returns must be made within 7 days of receipt of the goods. Goods must be returned to us fully packaged (original packaging), unused and in a re-sale condition at your cost. It is the customer’s sole responsibility to ensure that any goods returned are received by us. Please contact via email: to receive RMA Number and return address.

Yes! you can follow us on all of our social media platforms. By following the links at the footer on this page.

Ask a Question


This helps us prevent spam, thank you.