1. All stock and prices are subject to availability.
  2. All prices are in UK Pounds sterling.
  3. The prices in Euros and US Dollars are based on an average daily exchange rate. When your order is processed the total actually charged may vary dependant on the rate of exchange at that time.
  4. All photos are used for illustration only.
  5. Please note that special offer prices are only valid if the item is purchased at the offer price. ZI Fragrances will not offer a refund for items bought at a higher price when it is not on special offer.
  6. All complaints will be acknowledged within 7 working days, although we try to acknowledge all complaints immediately. The customer will be informed of all progress.
  7. According to the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given ZI Fragrances express permission to do so.
  8. Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. ZI Fragrances reserves the right to cancel any orders if this information cannot be supplied.
  9. ZI Fragrances reserves the right to deliver certain orders to the Invoice Address only. Customers will be notified by e-mail if this is the case.
  10. If ZI Fragrances has insufficient stock levels to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will refund the cost of the unavailable goods. ZI Fragrances will not be obliged to offer any additional compensation for disappointment suffered.
  11. Customers have the right to return their order within 7 working days of receiving their goods. Where the customer exercises their right to cancel an order, the product costs only will be refunded within 30 days of receipt of returned goods as we do not refund postal charges.
  12. All returned products will be refunded or exchanged provided they have not been used, postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt, photographic evidence may be required to support a claim.
  13. Returned items should be sent by Recorded Delivery, ZI Fragrances will not cover return postage costs for Special Delivery or any courier service.
  14. Any returned items must be received within 30 days of purchase to qualify for a refund or replacement. Any returned faulty goods after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 2 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
  15. If the rare occasion occurs whereby the customer receives an incorrect item, ZI Fragrances will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, ZI Fragrances will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.
  16. Orders returned ‘Not Called For’ by Royal Mail be refunded the cost of products upon receipt, not including postage. Customers will be notified and the order will be cancelled.
  17. Orders not recieved, which were dispatched by Standard Postage, will not be deemed ‘missing’ until 15 working days have passed, therefore no resend or refund will be offered until after this period.
  18. None of the above effects your statutory rights.

PRIVACY POLICY

We at ZI Fragrances will not share, rent or sell your personal information. We will use your information for the sole purpose of processing your order. We will only contact you if we have a question about your order or if you have opted in to receive promotional mail from us.

POSTAGE COSTS

Our postage structure is divided into one section. Purley within the UK. We charge a flat amount of £3.00 if the order is below £30 and if it is over £30 then it is free postage, usually sent with either Royal Mail/DHL/DPD. If you want something urgent and order before 11am we can send it on a next day delivery for £10

DISCLAIMER

The oils that we sell have no connection what so ever with any designer label or brand. The names used are for a reference only to the fragrance.

HELP

Have you got a question? No problem, our team is more than willing to help. You can contact us either by directly calling us on 07955475075, you can also email us on info@zifragrances.co.uk or you can even submit a query using the contact us. You can also visit our FAQ

PAYMENT 

(A) Payment must be made by the customer by credit card or paypal including any other method available on ZIFragrances.co.uk.

Note: Both payment solutions offered by ZIFragrances.co.uk. use credit card. The only difference is that with PayPal, you may be redirected to their own website to proceed, which does not affect a safe payment at all. It is 100% safe, therefore you can proceed to payment without any doubt

WHAT TO DO? Once on PayPal website: (1) Choose to pay as a guest, so you do not have to open an account with PayPal if you do not wish so. (2) Then fill in your payment details and pay for your order.

(B) To protect itself against the risk of payment default by the customer, ZIFragrances.co.uk. reserves the right to exclude certain methods of payment in an individual case.
(C) The Customer agrees to receive a confirmation invoices through their e-mail.

Our Deals

Frequently Asked Questions

Do you Offer Discounts?

Yes, we offer discounts when you subscribe to our Newsletter and follow us on social media.

Customer Service

How can I order online?

To order online from our website: Go to CLICK HERE! Browse our page and choose your product. Add them to the shopping bag buy pressing the button ADD TO CART, then follow the instructions from the website

I do not have a Paypal account. How can I pay by card?

No need to have a paypal account to pay with us. You can pay by either card or Paypal. But you may have to proceed through Paypal without having to create a Paypal account. Once redirected to Paypal payment gateway from our online store, you will be offered 2 options: 1) Create a Paypal account or, 2) Pay by card as a guest Choose whichever option suits you and proceed.

Can I pay by card?

Yes! You can pay either by card or Paypal. But you may have to proceed through Paypal without having to create a Paypal account. Once redirected to Paypal payment gateway from our online store, you will be offered 2 options: 1) Create a Paypal account or, 2) Pay by card as a guest Choose whichever option suits you and proceed. Voila!

What is ZIFragrances ?

Founded in 2019, ZIFragrances are a specialist fragrance house based in Slough, England. ZIFragrances produce an exclusive range of pure fine oils, Eau de Parfum and home fragrances for the discerning customer.

Do I need to register on the website?

No, you can browse on the website and see items of your choice and checkout as a guest.

What are your fragrance best sellers?

Here is the list of our top 5 best sellers

Women-

Men-

When will my order be dispatched?

We offer same day dispatch for orders placed before 2pm and next day dispatch after 2pm. Note, this is only valid if payment is cleared up front. In case payment status is pending , we will dispatch your order as soon as we receive the confirmation of the payment. Bare in mind weekends and bank holidays are not included in the dispatch schedule. Orders placed on weekends or bank holidays will be dispatched the next working day before 2pm.

Do you ship abroad? International Shipping?

Yes, but contact us for a bespoke quote.

Can my billing information and my shipping information be different?

Yes, when placing an order you can choose a different shipping information. Please leave a message under “Order Notes”.

What currencies do you accept?

We accepts ( £) Pound Sterling, your browser will automatically show your own currency if paying by PayPal. Note: Even though you might see the PayPal logo on our website, you can pay by card also with no need to have or register for a PayPal account. How?: Proceed to PayPal payment and there you will have the option to pay by cards or by PayPal. It is your choice now! Choose the payment you feel comfortable with. It is 100% secured.

What can I do if something is wrong with my order?

If you have any problems or enquiries regarding an existing order you can email customer service at info@zifragrances.co.uk

Can I cancel my order?

If the order is already shipped we are not able to cancel it. Once you have received the items, please send it back to us in its original condition and we will refund your purchase.

How can I return or exchange an item ordered?

ZIFragrances makes every effort to make sure all goods dispatched are in perfect condition, should there be a problem or fault with the goods please return them within 7 days to the address below. We will exchange or issue a refund as stated in the Terms and Conditions of our website. Note: Always contact us for approval before returning any item. We do not take any responsibility on items returned to us without our consent or knowledge. Any goods returned must be notified within 48 hours of you receiving the product and all returns must be made within 7 days of receipt of the goods. Goods must be returned to us fully packaged (original packaging), unused and in a re-sale condition at your cost. It is the customer’s sole responsibility to ensure that any goods returned are received by us. Contact email: info@zifragrances.co.uk to request RMA Number and return address.

Are Your Oils All Natural? I Have Sensitive Skin.

The oils are not 100% Natural because sometimes synthetic chemicals have to be added in order to get an exact match on the designer perfume we are trying to recreate. Normally people with sensitive skin have a problem with Alcohol because it is a drying agent and not the perfume itself, so you should not have any problems when using our oils.

Why Should I Buy Perfume Oils And Not The Actual EDT?

Perfume itself is not very expensive at all, but when you buy off the High Street, you are paying for the expensive packaging. A huge mark up for the Designer brand, The Retailer and all the marketing costs. When you purchase an oil, you are not expected to cover all the overheads hence they are cheaper.

Are You Selling Fakes?

The perfume oils and fragrances that we sell are not fake. For something to be fake, It would have to be Identical to something. Our Designer Perfume Oils just resemble the fragrance and there legally is No Copyright on a Smell. Anyone can make a Fragrance and Market it. Even Retailers like Next and M&S sell Perfumes under their own Brand. However, when you take a closer look at the fragrance, It is indeed smells like a High Street Designer Fragrance.

What Is The Postage Charge?

For orders under £30.00. It Is £3.00. Anything over £30.00 is FREE. For all orders outside of the UK there is NO FREE postage available, please contact ZIFragrances for a bespoke quote.

Can I follow ZI Fragrances on Social Media?

Yes! you can follow us on all of our social media platforms. By following the links at the bottom left side of the footer on this page.